General Terms

The Terms and Conditions were last updated on 07.11.2022

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Refund and Return policy

9.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

9.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

10. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

11. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

13. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our content will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

14. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

15. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

16. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Bulgaria.

17. Affiliate marketing

Through this Website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, such as the US Federal Trade Commission Rules.

18. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

19. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

20. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

21. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

22. Language

These Terms and Conditions will be interpreted and construed exclusively in Bulgarian. All notices and correspondence will be written exclusively in that language.

23. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Galanto Ltd. in relation to your use of this website.

24. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.

25. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Bulgaria. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Bulgaria. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

26. Contact information

This website is owned and operated by Galanto Ltd..

You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: moc.otnalag@ynot
Ovcha Kupel Bl.525

27. Download

You can also download our Terms and Conditions as a PDF.

Rules & conditions

These General Terms and Conditions regulate the relations between the Owner of the club and the Client when concluding transactions between them for the purchase and sale of goods and services through the Owner’s online club.


The Owner of the club is “Galanto” EOOD with EIK 203661329, with registered office and address of management: 1632 Sofia, Ovcha Kupel, block 525, entrance “Z”, floor 6, apartment 215 . He is registered as a personal data controller in the CPLD.

The Customer is any natural person of legal age, logged in as a guest or registered in the Owner’s online club, who wishes to purchase a service from the Owner.

The Customer purchases the service after or during a personal meeting with the Owner.

The Owner is required to submit the Materials for the Service in compliance with these Rules & Conditions.

During the purchase, the Customer provides the Owner with the necessary data to conclude the sales contract, namely names, delivery address and postal code, e-mail, telephone number, method of delivery and payment.


Before the Client is bound by a contract or a proposal to conclude a contract, incl. contract at a distance or from an off-premises contract, the Owner provides the Customer in a clear and comprehensible manner with all legally required information, unless it is not clear from the context or from the nature and character of the service. The information includes content and features of the service, the sales price including VAT, information on payment and delivery methods. The Owner and the Customer enter into a valid contract for the purchase of a service from the online club after the Customer has followed the agreed order procedure and finalized it with payment. After the finalization of the order, the Customer receives a confirmation of the order to the e-mail or phone indicated by him, after which the Owner sends the materials for the service to the address indicated by the Customer. The moment of conclusion of the contract between the parties is considered the moment of payment by the Customer of the price of the goods, in a mutually agreed upon manner and at the address chosen by him. The Owner reserves the right to refuse to process the order even after sending its confirmation to the Customer, and any sums paid by the Customer will be refunded in full. The Owner may refuse to process the order when there are reasonable doubts that the order is inauthentic, including that it does not originate from the Customer described in the same, or when the product requested with the order is temporarily unavailable due to depletion of quantities or other technical reasons.

The customer should choose the desired service from the Owner’s catalog or on his recommendation. The customer should provide the necessary data for the conclusion of the sales contract, namely names, delivery address and postal code, e-mail, telephone number, method of delivery and payment.

After performing the actions according to the previous texts, the Client notes that he agrees with these Rules & Terms of order confirmation.

In the event of inaccurate data provided by the Customer regarding the delivery address and telephone number or the absence of the Customer at the address, as well as in the event of the impossibility of delivering the goods due to reasons beyond the control of the Owner, the materials for the service shall be returned and remain with the Owner. In this case, the goods are not kept for the Customer unless paid for in advance. In the case of a pre-paid service, the materials for it are kept for a period of 15 days from their return, and after the expiration of this period and if the Client does not request them from the Owner, the Owner returns the received payment. When visiting an address again, the Customer also pays the additional fees and costs of transport.

After confirmation of the order placed and receipt of payment, the Owner undertakes to deliver the requested materials for the service within the time period agreed upon confirming the Customer’s order and which time period depends on the workload of the couriers, as well as the availability of the goods.


Payment methods: cash on delivery, bank transfer or other payment method agreed between the parties.

The price of each product includes VAT.

In addition to the price of the product, if applicable, the Customer agrees to pay the shipping cost. Deliveries are made through the Econt courier company, and orders are delivered within 1 to 3 working days, excluding Saturdays and Sundays, unless otherwise agreed between the parties.


Upon delivery of the requested goods, the Customer has the opportunity to review and identify deficiencies. In the event that the Customer does not make comments on the goods, it is assumed that he accepts them without comments and defects.

The right of withdrawal is valid depending on the materials to the purchased service and only for online orders. The Customer has the right to exercise it within 24 hours of payment by returning the received materials to the Owner’s address, at his own expense, without visible signs of use, without impaired commercial appearance and impaired packaging, as well as with all accompanying documents ( invoice, receipt, protocol, etc.). Transport costs are for the account of the Customer. After this period expires, the service begins and the user loses the right to cancel.

The right of refusal under Art. 50 of the PPE do not apply to contracts:

  • For the provision of services, where the service is fully provided and its performance has begun with the express prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal after the contract has been fully performed by the trader ;
  • Exercising the right of refusal, the Customer undertakes to return the goods in commercial form. Commercial type means a type that allows the subsequent sale of the goods as new. The unpacking of the goods should not have led to an obvious violation of the commercial appearance of the goods. In case of impaired commercial appearance of the goods, the Owner has the right, at his discretion, to refuse to accept a withdrawal from the contract or to charge the Customer the costs of restoring the goods in commercial form. According to Art. 55, para. 4 of the PPE, the consumer is responsible for the reduced value of the goods caused by testing them other than what is necessary to establish their nature, characteristics and good functioning.

The applicable provisions of the Obligations and Contracts Act or the Consumer Protection Act, whichever is applicable, shall apply to the guarantee of the goods. The owner accepts complaints at his address, every working day.


The Owner is the administrator of personal data and guarantees the privacy of the information provided by the Client. Disclosure of personal data is possible subject to compliance with the legally established procedure for this. The Customer is informed that in order to fulfill the obligations for the delivery of the goods by the Owner, the latter will process, including store, the personal data submitted by the Customer specifically for the purposes of fulfilling the Agreement. Personal data will be stored, processed and deleted accordingly, according to the requirements of the current legislation, and more information about this is contained in the Owner’s Personal Data Processing Policy, published on his website.

A cookie is a small text file that is saved on the computer or mobile device through which the Customer visited the website and is downloaded from it on subsequent visits. The Owner uses cookies in order to improve and facilitate each subsequent visit of the Customer. Cookies are not used to store personal information or disclose information to third parties. Detailed information about cookies is published on the Owner’s website.

The owner does not infringe anyone else’s intellectual property rights. The Owner does not guarantee that access to the Site will be uninterrupted, timely, secure and error-free, to the extent that this is not beyond the Owner’s ability, control and will. The services created by the Owner remain entirely his copyright and their illegal use by third parties is subject to legal sanctions.

Except as otherwise expressly stated, each party to a Contract entered into which is still in force shall not be liable for non-performance, in whole or in part, and/or in cases where the obligations are outside the terms of the Contract, in the event that the non-performance of the obligations occurred as a result of force majeure. The party or its legal representative that invokes force majeure must immediately and comprehensively notify the other party of the event that has occurred and take measures to prevent it in order to limit its consequences. The party or its legal representative who relies on the event described above is released from liability only if the event that occurs prevents him from performing the contract in good faith.

The Owner may change these Rules & Terms at any time and to publish them on its site, for which purpose it notifies about the change in a prominent place on its site.

In the event of a dispute between the Owner and the Customer, the Customer has the option of contacting the local authority for alternative dispute resolution after failing to resolve the dispute with the Owner. The body for alternative dispute resolution for the territory of the Republic of Bulgaria is: General Conciliation Commission under the Consumer Protection Commission with headquarters in the city of Sofia, Slaveykov Square 4 A.

These Rules & Conditions are in accordance with Bulgarian legislation. For all unsettled by these Rules & In all cases, the currently effective legislation in Bulgaria shall be applied, and legal disputes shall be referred to the competent court in the Republic of Bulgaria.

Comments are closed.